Privacy Policy

FERROCARRILS DE LA GENERALITAT VALENCIANA PRIVACY POLICY

FERROCARRILS DE LA GENERALITAT VALENCIANA is committed to upholding our users’ right to protecting their privacy when using any of our web services. This Privacy Policy (henceforth, the policy) describes how we use the personal data collected when you access one of our websites; www.metrovalencia.com, www.tramalicante.com, www.fgvalicante.com, www.fgv.es so that you may decide freely whether you wish to submit any personal information.

FERROCARRILS DE LA GENERALITAT VALENCIANA considers it essential to guarantee that your personal data is protected. For this reason and in order to protect your privacy, we hereby issue this Privacy Policy and inform you of our commitment to uphold the Spanish data protection legislation applicable.

So, in accordance to the Organic Law 15/1999, on the Protection of Personal Data, FERROCARRILS DE LA GENERALITAT VALENCIANA informs that:

I.-  RECORDS OWNER

FERROCARRILS DE LA GENERALITAT VALENCIANA, situated at Partida de Xirivelleta, S/N Postcode: 46014 in Valencia (Spain) owns the records registered at RGPD (Data Protection Registrar), a subsidiary of AEPD (Spanish Data Protection Agency) that can be consulted at: http://www.agpd.es

The data specifically collected on this web is included in the file CLIENTS, which is subject to the current Privacy Policy

II.- COLLECTION AND USE OF INFORMATION

The CLIENTS file’s principal characteristics are the following:

A.- Purpose.

The purpose for which we collect and store the data to this file consists in:

a. Generally allowing us to manage clients or FGV service users.

b. When we collect personal data through our websites it is specifically to be able to offer our clients or users information via e-mail and/or text message as well as attend any suggestions addressed to Customer Service.

B.- Responsible for use.

FERROCARRILS DE LA GENERALITAT VALENCIANA, has regulated the access to and use of confidential personal data for third party service providers that access this file and has signed the pertinent contracts in accordance to article 12 of the Organic Law 15/1999, dated December 13th, on the Protection of Personal Data [LOPD].

C.- Consent.

By registering as a NEW USER or filling out the SUGGESTION form at the FERROCARRILS DE LA GENERALITAT VALENCIANA website, you give consent for the personal data that you provide to be included in this file and automatically processed in accordance with this Privacy Policy. You also give FERROCARRILS DE LA GENERALITAT VALENCIANA consent to send you periodical information related to their services [transport, timetables, activities, events…]

III.- SECURITY MEASURES

FERROCARRILS DE LA GENERALITAT VALENCIANA has adopted the legally required security measures to protect personal data and applied all the technical measures in its reach to avoid any loss, misuse, alteration, non-authorized access or theft.

IV. RIGHT TO ACCESS, ALTER, DELETE AND OPPOSE

Interested parties, subject to the personal data stored in the CLIENTS file can contact FERROCARRILS DE LA GENERALITAT VALENCIANA, as the party responsible for this file in order to exercise their right to access, delete, alter and even oppose if necessary.

Due to the private nature of these rights the only persons permitted to exercise them are the interested party, his/her legal representative or authorized voluntary representative once their identity has been verified and if deemed necessary their ability to represent.

A.- The right to access is annual unless legitimately accredited interest exists. To exercise your right to access please contact FERROCARRILS DE LA GENERALITAT VALENCIANA by sending:

- an e-mail to: lopdweb_fgv@gva.com

-a letter addressed to: FERROCARRILS DE LA GENERALITAT VALENCIANA LOPD -WEB USER Partida de Xirivelleta, S/N Postcode:  46014 Valencia (Spain).

FERROCARRILS DE LA GENERALITAT VALENCIANA LOPD - WEB USER will send notification of their decision within one month. Once granted access, the interested party can access the information within 10 business days following notification.

B.- You can exercise your right to alter and delete information in accordance to the following precautions: whenever the interested party considers the information collected and stored in our files to be inexact, incomplete, inadequate or excessive. In such a case, you should exercise your right through one of the channels mentioned.

FERROCARRILS DE LA GENERALITAT VALENCIANA will alter the information within 10 business days following reception of application form.

D.- Should the deadline expire without receiving an express written response to your request to access, alter, or delete information (legally stipulated deadline), interested parties can issue a complaint according to article 18 LOPD.

C.- In any case, should you not be interested in receiving any further communication from us, you may exercise your right to oppose via any of the above mentioned channels.

 

V.- POLICY CHANGES

FERROCARRILS DE LA GENERALITAT VALENCIANA, reserves the right to change the current policy in order to adapt it to new legislations or jurisprudence as well as to codes of practice on the subject-

Any changes will be posted on our web site with sufficient notice without requesting express consent from our users whenever it is considered to be previously granted through the terms of this policy.

For any questions or comments you might have about the current policy, please contact us at lopdweb_fgv@gva.es