Citizen Forum


In Ferrocarrils de la Generalitat Valenciana we try to work from and with the citizens so they can give suggestions that help improve this public service. We do this basically with two tools that make that involvement easier:

- a yearly Survey of Customer Satisfaction;

- periodical surveys to the user group who has agreed to take part in the Customer Panel.

Now we want to complete these participation initiatives with a new one, the Citizen Forum, that helps complete the contributions made from an individual approach with suggestions and ideas coming from associations related to the civil society. It is a consultive forum, whose entities will work on specific subjects to improve the Metrovalencia service.

The most important benefit for these forum entities is the participation: the entity ?gives a voice? to the collective it represents, to collaborate in the improvement of a public service from its particular perspective. The most important benefit for Ferrocarrils de la Generalitat Valenciana is the chance to enjoy the collaboration of these entities, which will convey the needs, wishes and points of view of their collectives, on the specific questions to be dealt with.

Currently, the entities that make up the Citizen Forum are the following:

Asociación de Comerciantes del Centro Histórico de Valencia

Asociación Provincial de Amas de Casa y Consumidores - Tyrius

Asociación Valenciana de Consumidores y Usuarios (AVACU)

Asociación Valenciana de Amigos del Ferrocarril (AVAF)

Centre Excursionista de València (CEV)

Cruz Roja Española - Oficina Provincial de Valencia

Federación de Asociaciones de Vecinos de Valencia

Plataforma de Voluntariat Social de la Comunitat Valenciana

Confederación Española de Personas con Discapacidad Física y Orgánica (Cocemfe)

If you belong to any association and are interested in taking part in the Metrovalencia Citizen Forum, you can write to this e-mail address: indicating the following data:

1.    Entity name.

2.    Name, forename, phone number and e-mail address of  the spokesman.

3.    Sector to which it belongs.

4.    Entity aims.

5.    Number of members.

6.    Scope (local, regional, national, etc.).

7.    Web page address.