Large and Single-parent family travel cards

Large and single-parent family Metrovalencia travel cards include a 20 to 50 per cent discount on the TuiN.

A single card with all of the advantages for large and single-parent families

A single card with all of the advantages for large and single-parent families

Viaja por toda la red con las ventajas del Bonometro y el TAT en un solo título.

 Charge the TuiN on your personalized large and single-parent family Metrovalencia travel card and travel throughout the network.

You can also enjoy advantages for certain zones: there is no zone D (except for airport); the entire tram is zone A; you only pay one zone between two adjacent stations in different zones.

You only have to charge a minimum of 10€ on your card to start travelling at the same price as a Bonometro. 

Your discount is applied upon charging or recharging your card: You will pay less for the amount you charge and it never expires.

You can obtain a TuiN card at  our Customer Service Centres or Kiosks and recharge it at our automatic ticket vending machines or at the recharging section of our web.   

What is the TuiN card?

It is a travel card that offers journeys throughout the Metrovalencia network with any zone combination at the same price per journey as the Bonometro. It functions like a debit card which can be charged and recharged onto any FGV travel card with a minimum of 10 euros.  Every time you validate, the TuiN card discounts the amount of your journey, according to the number of zones covered, from your balance.

It must be validated upon entering and exiting (only upon entering on Trams) as well as during any changeovers between metro, tram and vice versa. 

This card permits journeys within the entire Metrovalencia network with any combination of zones at the same price per journey as the Bonometro card. It functions like a cash card and can be charged and recharged on any FGV contactless card with a minimum of 10 euros. Every time you validate it, the TuiN card discounts the amount of the journey from the balance according to the number of zones covered during the journey. 

It must be validated upon entering and exiting (only upon entering on Tram), as well as at changeovers between metro and tram or vice versa.

Moreover, when the TuiN card is charged onto a personalized Metrovalencia card, it incorporates an expenditure limit for the calendar month so that when your expenditure surpasses the limit established by Metrovalencia for the number of zones you use, your journeys will be free throughout the rest of the month:

TuiN monthly expenditure limits after which journey are free of charge. (*)

1 zone 2 zones 3 - 4 zones Aeroport
41,00 € 53,00 € 63,00 € 72,00 €

(*)TuiN card must be charged onto a personalized Metrovalencia card –> This advantage is only valid if you have a personalized card.

Límite de consumo mensual TuiN para que tus viajes te salgan gratis el resto del mes

TuiN monthly expenditure limits after which journeys are free of charge for the rest of the calendar month.

 

When you exceed a determined limit, your journeys will be free of charge for the rest of the calendar month:
TuiN monthly expenditure limits on personalized card
Real savings will be 20% or 50% on these quantities, according to your discount

The TuiN card provides several commercial advantages not offered by other Metrovalencia cards:

  • The D Zone is considered to be the same as the C Zone (except Airport).
  • The entire Tram is considered to be the same as Zone A.
  • Journeys between adjoining stations from different zones (including intermediate halts between those stations) will only cost the equivalent of one zone.

For example, with the TuiN card journeys between Torrent and Picassent, L’Eliana and La Canyada or Mas del Rosari and Universitat Politècnica will cost the equivalent of one zone; and journeys from Villanueva de Castellón to Valencia will cost the equivalent of three zones.

What is a personalized Metrovalencia card for Large and Single-parent families?

It is a green, contactless card where you can charge some transport tickets issued by Metrovalencia at its Customer Service Centres and Kiosks for those who possess an identification card issued by the Council of Equality and Inclusive Policies detailing they are a member of a large or single-parent family. 

As of the 1st of June 2016, this card allows you to charge the TuiN card with a 20% de discount for general large/single-parent family and a 50% discount for special large/single-parent family.

This means that large and single-parent family personalized card holders that charge a 10€ balance on their TuiN, will only pay 8€ if they are a general large/single-parent family and 5 € if if they are a special large/single-parent family in order to have a balance of 10 €. The discount is applied upon charging the balance. The price per journey and monthly expenditure limits are the same as for other TuiN users. 

Once the personalized card has been issued, you can charge it for the first time at a Customer Service Centre or Kiosk. Subsequently you can recharge it at our automatic ticket vending machines or through the Metrovalencia website.

Large or single-parent family cards are valid for 1 year from the date of issuance or until the expiry date on the large or single-parent family identification card if it is prior to 1 year. Once it expires, you should reactivate it at a Customer Service Centre or Kiosk with the same documentation required when it was issued. It will be reactivated for the same period of time. 

What Metrovalencia tickets can be charged on my large and single-parent family travel cards besides the TuiN?

The large or single-parent family card already offered the possibility of charging other FGV tickets with discounts although we recommend charging the TuiN to have advantages. 

The single-parent family card allows you to charge other Metrovalencia tickets but, as it was introduced after the TuiN, it does not include discounts on other tickets.  In the future, discounts on the remaining valid Metrovalencia tickets will be implemented.

What documentation must I present to obtain or reactivate my personalized large or single-parent family card?

You must present an identification card issued by the Generalitat Valenciana or, in the case of large families, an ID card issued by the competent organism from any other autonomous community that complies with the requisites established by regulations that protect large families at our Customer Service Centres or Kiosks. You must also present a valid personal identification card (DNI, NIE, drivers license or passport) 

Children younger than 14 years of age that request a large family travel card may substitute the large family ID card with a large family travel card.

The cost of a large or single-parent family is 4,00 € and the cost for reactivating it is 2,00 €, that must be paid upon requested. 

Can I use my personalized large or single-family card to travel with other people?

Only the cardholder may travel with the large or single-family card. Each member of a large or single-parent family must possess a personalized card to take advantage of the discounts. 

¿How much will I pay per journey when travelling with TuiN on my personalized large or single-parent family card?

You will save every time you travel with TuiN. Prices per journey with TuiN are as follows:

  • 1 zone: 0,72 €.
  • 2 zones: 1,04 €
  • 3-4 zones: 1,40 €.
  • Aeroport: 2,00 €.

Every time you travel, the TuiN card will subtract the price of the journey you have taken because the discount is applied on the amount charged onto the card, not on the price of each journey.

When your expenditure surpasses the limit established by Metrovalencia for the amount of zones you use, your journeys will be free of charge for the rest of the month. In your case, the actual cost will be reduced by 20% or 50% according to the monthly limits. 

For example, once your expenditure amounts to 41,00 € in the same month, journeys within 1 zone will be free of charge; if your expenditure amounts to 53,00 €, journeys within 2 zones will be free of charge; if your expenditure amounts to 63,00 €, journeys within 3 and 4 zones will be free of charge (except Airport); and if your expenditure amounts to 72,00 €, all journeys within the network will be free of charge during the remainder of the calendar month. Keep in mind that up until you reach the limit for each zone, journeys will be charged at the complete price per zone, even if there are only cents left to reach the limit. Your cost will be reduced by 20% or 50%, according to the discount you have. 

What amount is retained on my TuiN card balance upon validating a journey?

The amount initially retained on your TuiN card balance upon validating varies according to whether you travel on Tram, metro or from the Airport:

  • 0,72 €, if you travel on Tram.
  • 1,40 €, if you travel on metro.
  • 2,00 €, if you travel from Airport.

As you must validate your TuiN card upon exiting the metro, your balance will be regularized according to the zones you have travelled. For example, if you travel from Colón (Zone A) to Torrent (Zone B), the TuiN will retain 1,40 € at the beginning of your journey and when you finalized your journey and validate upon exiting, it will only charge the amount for one journey covering 2 zones (1,04 €) and return the remainder (0,36 €).

Once you have surpassed the calendar month limit for free journeys on the Tram, metro or Airport, the TuiN will not retain any amount upon validation. For example, if you have spent 63,50 € in a calendar month, and you travel on the metro (except from Airport), the card will not retain any amount from your card balance and you will travel free of charge.

What advantages does the TuiN card offer in relation to the Bonometro card?

With the TuiN card, you will travel at the same price as Bonometro from the first moment but once you reach the established limit within a calendar month, you will travel free for the rest of the month.

How is the month measured for accumulated expenditure?

Accumulated expenditure is calculated within a calendar month, from the 1st day to the last day of every month. Therefore, accumulated expenditure will be set at zero on the first of every month. 

Is my current red large family card valid?

Yes. Your red card is valid until the next time you have to reactivate it. At that time, it will be replaced by a green one.

Don’t forget to validate your card upon entering and exiting (only upon entering on the tram)

Don’t forget to validate your card upon entering and exiting (only upon entering on the tram) 

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