Customer Service Centres and Points

Metrovalencia has five Customer Service Centres and seven customer information points where FGV agents inform passengers, listen to their suggestions, process temporary travel cards and manage the lost and found department. Their location and opening hours are:

Customer Information Points

Aeroport

*This centre is currently not responsible for: Personal ID Card management and assistance for incidents with automatic ticket vending machines.

  • Information Centre.
    Situated at the Airport arrival terminal, gate 1
  • Closed thursday 26th July afternoon (from 4.30 PM)
  • The centre is open everyday including Sundays and holidays from 07:15 am to 22:00 pm

Benimaclet

  • Weekdays from January 1st to June 30th and from September 1st to December 31st, except Holy Week: From 07:00 to 21:30.
  • Weekdays from July 1st to August 31st and Holy Week (April from 10th to 24th): From 09:00 to 14:00 and from 17:00 to 20:00.
  • Saturdays, Sundays and holidays all year round: Closed.

Colon

  • Weekdays from January 1st to June 30th and from September 1st to December 31st, except Holy Week: From 07:00 to 21:30.
  • Saturdays, Sundays and holidays all year round: Closed.
  • Form April 10th to 24th: Closed.

Túria

  • Closed during August.
  • Weekdays from January 1st to June 30th and from September 1st to December 31st, except Holy Week: From 09:30 to 14:00 and from 17:00 to 20:00.
  • Weekdays from July 1st  to August 31th, Holy Week, Easter (April from 10th to 24th) and Christmas from 09:00 to 14:00 and from 17:00 to 20:00.
  • Saturdays, Sundays and holidays all year round: Closed.

Xàtiva

  • Friday 4th August closed the whole day
  • Weekdays all year round: From 07:00 to 21:30h.
  • Saturdays, Sundays and holidays all year round (December 25th and January 1st, Closed): from 10:00 to 14:00 and from 16:00 to 20:00h.
  • On 15th of August from 10:00 to 15:00h.

Polytechnic University of Valencia (UPV)

Pl del Ágora, near of L4 stop, La Carrasca.

  • Closed 22nd and 23rd June the whole day.
  • Weekdays all year round: On Monday, Tuesday and Wednesday from 08:00 to 15:30 hours
  • Saturdays, Sundays and holidays all year round: Closed
  • Holy Week, Easter (April from 10th to 24th) and Christmas to Twelfth Night: Closed.

 

Customer Service Points

Empalme

À. Guimerà

Alboraya - Palmaret

Amistat - Casa de Salud

Mislata

Torrent Avinguda

Marítim - Serrería

Customer Service Points Timetable:

  • Empalme and Torrent Avinguda: All year from 8:00 to 20:00h.
     
  • Alboraya-Palmaret, Amista-Casa de Salud, Milslata and À. Guimerà: Weekdays (Monday to Friday) from 8:00 to 20:00h, except:
      • From April 10th to 14th
      • From June 26th to September 15th
      • From  October 9th to 12th
      • From December 6th to 8th
      • From December 25th to January 7th