Customer Areas, Customer Care Centres and Customer Kiosks

 

Metrovalencia offers a network of Customer Care Centres and Kiosks that, among other things, provide the following services:

  • Customer Information: timetables, fares, itineraries and, in general, any type of relevant information.
  • Card Management: memberships, duplicates, recovery, renovation, reactivation of large or single-parent family memberships and reactivation of agreements.
  • Management of cards integrated with other operators: memberships, duplicates, recovery.
  • Management of suggestions, complaints and incidents involving transactions on automatic machines.
  • Management and collection of surcharges.
  • Management of lost objects.
  • Management of documents: requests for support, invoices and proof of payment for travel cards; proof of journeys taken with TSC; proof in case of train delay; accident statements with personal injury to customers; and request to access or modify client personal information.
  • Enquiries on contactless cards.

Moreover, the new customer area at Colón offers a meeting room, free Wi-Fi and a magnetic loop, among other services.

Customer Area

Colón

  • Located on the mezzanine floor of the station, next to the Lametro Room.
      • Open from Monday to Friday during the following timetables:
      • From 01/01 to 30/06 (except during Holy Week and Easter) and from 1/9 to 31/12: from 7:00 to 21:30.
      • From 01/07 to 31/08, and Holy Week and Easter (the 26th of March to the 8th of April): from 9:00 to 14:00 and from 17:00 to 20:00.
      • Closed on Saturdays, Sundays and holidays.

Xátiva 

  • Located in the entrance hall of the main station, entrance next to Estación del Norte.
  • Opening hours:
    • From Monday to Friday: from 7:00 to 21:30.
    • Saturdays, Sundays and holidays (except 25/12 and 01/01): from 10:00 to 14:00 and from 16:00 to 20:00.

Customer Care Centres

Aeroport

  • Located in the arrivals terminal at the Manises Airport, Gate 1.
  • Open every day of the year, including Sundays and holidays, from 07:15 to 22:00 (except on the 25th of December and the 1st of January).

Benimaclet

  • Located in the entrance hall of the main station, entrance on Vicente Zaragozá street.
  • Open from Monday to Friday during the following timetables:
    • From 01/01 to 30/06 (except during Holy Week and Easter) and from 1/9 to 31/12: from 7:00 to 21:30.
    • From 01/07 to 31/08, and Holy Week and Easter (the 26th of March to the 8th of April): from 9:00 to 14:00 and from 17:00 to 20:00.
  • Closed on Saturdays, Sundays and holidays.

Customer Kiosks

  • Located at ticket windows of the following stations during the following timetables except situations of incidence or service needs:
  Timetable
  Monday to Friday Saturdays and holidays
Empalme 8 to 20h 8 to 20h
Torrent AV 8 to 20h 8 to 20h
Marítim-Serrería 8 to 20h 8 to 20h
Àngel Guimerà 8 to 20h* Closed
Mislata 8 to 20h* Closed

*Except for the following periods, during which marked Customer Kiosks are closed:

From the 1st to the 7th of January 2018
From the 29th of March to the 9th of April 2018
From the 25th of June to the 16th of September 2018
From the 9th to the 14th of October 2018
From the 5th to the 9th of December 2018
From the 24th to the 31st of December 2018
From the 1st to the 6th of January 2019