Getting around with Metrovalencia - Regulations

Transport Guidelines and Regulations 

Transport Ticket

  • Acquire and validate your transport ticket for the zones you need. Keep it until you leave  FGV. facilities. 
  • FGV may request to verify ticket and holder’s proof of identification at any of its facilities.
  • FGV may confiscate invalid tickets or fraudulently used tickets.


  • Journeys must be non-stop except for changeovers
  • Once ticket is validated, you have a limited time to travel. For journeys throughout zones 1 or 2 (90 min), 3 zones (120 min) or 4 zones (150 min).
  • The TuiN Card must be validated upon entering and exiting, except on trams, where validation is only required upon entering.
  • If changing over involves EMT, travel time is limited to 50 minutes from validation of ticket.

Inspection and Control

  • FGV personnel with these functions are legally awarded Agents of Authority.
  • Aggression, intimidation or gross disobedience by Agents is a serious offense according to the Penal Code and carries up to a 4-year jail sentence.
  • The fine for travelling without a valid transport ticket is 100 €.

Children under 10

  • Children may travel free of charge while accompanied by an adult with a valid transport ticket. A maximum of 2 children may travel per each adult.
  • FGV may request document to prove children’s age.

Companions of severely disabled persons

  • A companion may travel free with each severely disabled person (disability equal to or greater than 64% who require someone’s care when travelling) with a valid transport ticket.
  • The companion must complete the entire journey with the severely disabled person until leaving the FGV facilities.
  • It is necessary to take with you the FGV Mobilitat card or the official document which certifies the severe disability of the person being accompanied, for its possible verification.


  • Use the lift at underground stations to transport strollers and fold them if using mechanical stairs.
  • During Fallas and other events in the city, strollers should be folded.

Reserved Seats

Respect priority of people with reduced mobility or travelling with small children, seniors and pregnant women in seats reserved for them. 

Stop request

At trams and halts request stop sufficiently in advance.


Allow for passengers to disembark before boarding train.

Bulky or dangerous objects

In consideration of other passengers, do not introduce bulky or dangerous objects in trains and refrain from doing anything that may disturb others.


Bicycles may be transported on:

  • Working days: only on ground level stretches.
  • Saturday, Sunday and holidays: throughout the network.
  • Fallas and the night of San Juan: Bicycles may not be transported throughout the network.
  • Folding bicycles may be transported as a package at any time.
  • Transport Conditions.


Animals may not travel throughout the network, except:

  • Guide dogs for people with disabilities or with trainers.
  • Dogs working with security forces.
  • Small domestic animals in cages or pet carriers.

Lost and Found

If you lose anything in a train or station, consult our customer services offices, attended stations or call 900 46 10 46.

It is prohibited to:

  • a) Exceed the yellow safety line of the platform without the stopped vehicle.
  • b) Access the cabins of the vehicles.
  • c) Manipulate the opening and closing mechanisms of the vehicle access doors or any of the exclusive activation by the FGV personnel.
  • d) Enter the vehicle outside the established stops or after the sound of closing doors.
  • e) Perform, without just cause, acts that distract the attention of the driver or hinder their work when the vehicle is underway.
  • f) Endanger the circulation or integrity of other travelers.
  • g) Transport explosive or flammable material, including helium balloons, as well as annoying packages or damage to the FGV facilities.
  • h) Unjustified action that may imply deterioration or dirtiness in vehicles and stations.
  • i) Make use, without just cause, of the security, relief or assistance mechanisms installed in case of emergency in any installation.
  • j) Travel in places other than those enabled.
  • k) Not respect the seats and other areas with full priority for people with reduced mobility or functional diversity and other groups.
  • l) Manipulate, destroy or deteriorate any element related to circulation, as well as any installation of the service.
  • m) Throw or deposit objects on the road or in its vicinity.
  • n) Enter or transit the railways, except with express authorization.
  • o) Use or unjustifiably obstruct evacuation routes or emergency exits.
  • p) Fix posters and distribute unauthorized advertising, street vending and begging.
  • q) Smoking in vehicles and FGV facilities, except in spaces that are completely outdoors.
  • r) Consume alcoholic beverages or any type of narcotic drugs.
  • s) Access vehicles and facilities with ice cream, glasses with liquids, glass bottles, consume pipes or food that alter the cleaning conditions or cause inconvenience to other people.
  • t) Use sound devices whose volume can be perceived by other people, shout or raise their voice, lie down or put their feet on the seats, do not wear shoes, travel without clothes, without a shirt or with wet clothes, etc.
  • u) Circular bicycle, skates, skateboard or similar vehicles within the facilities of FGV.
  • v) Record video or images for public or commercial use without the corresponding permission.
  • w) Distribute advertising, paste posters, beg, offer or organize raffles or games of chance, conduct surveys, sell or offer goods or services, or do any kind of artistic or commercial activity on trains and facilities without the authorization of the company .

Failure to comply with these prohibitions may be sanctioned in accordance with the provisions of Law 6/2011 of April 1, of the Generalitat, of Mobility of the Comunidad Valenciana, with fines of up to 2,000 euros.


We are at your service at customer service offices , attended stations and on the Metrovalencia website.

Instructions from Personnel

Passengers must always adhere to instructions given by Metrovalencia personnel.

Download .pdf version of Metrovalencia Transport Guidelines and Regulations