Accessibility

Ferrocarrils de la Generalitat Valenciana, as stated in its Universal Accessibility Plan, is constantly adapting its facilities to the accessibility requirements.

Removal of architectural barriers

Platform access

All the stations and stops of the network have adapted routes with ramps and elevators, with the exception of the València Sud station.

Remote controls as a technical aid for the use of Metrovalencia lifts

This equipment is an assistive technology device for people with disabilities designed especially for people with reduced mobility and
with upper limb mobility problems.

Metrovalencia will provide information on the facilities in which it can be used, and it may be the case that, on occasion, some of the equipment may be out of service.

The stations that have the remote control are:

  • Colón
  • Xátiva
  • Quart de Poblet
  • Salt de L’Aigua
  • Pl. Espanya
  • À. Guimerà
  • Av. del Cid
  • Nou D’Octubre
  • Amistat-Casa de Salud
  • Benimaclet
  • Facultats

Terms of use of the remote control for Metrovalencia lifts, open in new tab.

Platform access to the train or tram

FGV is carrying out platform construction works at subway stations to facilitate access to Persons with Reduced Mobility (PMR) between the platform and the train. Tram stops do not require this action.

The stations that have a platform are:

  • Aeroport
  • Alameda
  • Alboraya - Palmaret
  • Alboraya - Peris Aragó
  • Amistat - Casa de Salud
  • Àngel Guimerà
  • Aragón
  • Av. del Cid
  • Ayora
  • Benaguassil 2n
  • Beniferri
  • Benimaclet
  • Benimàmet
  • Bétera
  • Campanar
  • Colón
  • Empalme
  • Facultats
  • Faitanar
  • Jesús
  • L´Eliana
  • La Canyada
  • La Cova
  • La Presa
  • Les Carolines - Fira
  • Llíria
  • Machado
  • Manises
  • Marítim - Serrería
  • Masia de Traver
  • Mislata
  • Mislata - Almassil
  • Nou d´Octubre
  • Paiporta
  • Paterna
  • Patraix
  • Pl. Espanya
  • Quart de Poblet
  • Riba-roja de Túria
  • Rosas
  • Safranar
  • Salt de l´Aigua
  • Santa Rita
  • Torrent Avinguda
  • Túria
  • Xàtiva

Pedestrian steps adapted for PMR in the validation lines

All validation lines have a special width passage (90 cm.). These steps have the possibility of frontal validation in the following stations:

  • Alameda
  • Ángel Guimerá
  • Avda. Cid
  • Colón
  • Facultats
  • Machado
  • Xàtiva

Note on wheelchairs, electric and scooters

By wheelchair, for the purposes of the regulations (RD 1544/2007, of November 23 and its modification published of September 20, 2019), the product of support for the mobility of people included in the object and field of Application of the following standards:

a) Manual propulsion wheelchairs. According to UNE-EN 12183.

b) Wheelchairs with electric motor and scooters with electric motor with three or more wheels. According to standard UNE-EN 12184, and that they can be included in Classes A and B, or in Class C provided that it meets the dimensions and maneuvering zone established for Class B. The maximum dimensions of length and width are respectively , of 1,300 by 700 millimeters.

Communication devices with people with hearing impairment

The following stations have a magnetic loop on the platforms:

  • Alboraya – Palmaret 
  • Alboraya – Peris Aragó
  • Benimàmet
  • Les Carolines – Fira

The Espais of the Client of Colón and Xàtiva also have a magnetic loop.

Alternative WhatsApp messaging Símbolo de WhatsApp

Telephone messaging service for people with hearing impairment. It is a convenient and straightforward alternative to voice communication and is provided through the station intercom support services and the customer service line.

  • Anybody who has a problem in the Metrovalencia station can use the corresponding intercom number to request help or information. This service will be available during the same hours as the station’s opening hours:
whatsApp Metrovalencia avatar. Interfons telephone messaging service for people with hearing impairment.

Intercom

609 941 259

 

  • For any communications or requests for information dealt with by the 900 customer service line, these will be answered during the same hours as the telephone helpline, in operation from Monday to Sunday:
whatsApp Metrovalencia avatar. Interfons telephone messaging service for people with hearing impairment.

Customer Service

609 946 607

Download the FGV Universal Accessibility Plan in pdf in a new tab.