Recommendations

 

Respect interpersonal distance Use the Gel
 

When traveling put into practice the following recommendations. Thank you!

  • Do not use public transport if you belong to a risk group (elderly, chronically ill …).
     
  • Do not travel if you have been diagnosed with coronavirus or have symptoms compatible with the disease.
     
  • On the platform, when waiting for the arrival of the train or tram, fill the empty spaces along its entire length to maintain maximum separation from other people.
     
  • Inside trains and trams:
    • Respect the interpersonal distance 
    • Distribute through the empty spaces along the entire length of the vehicle
    • Free the access of machinists to the cabins
    • Leaves room to allow access or exit of the unit. 
    • Although FGV vehicles and facilities are disinfected regularly, wash your hands and exposed areas after using our transport service
    • Maintain correct hand hygiene
    • The purchase of transport tickets in the stations will be made exclusively in the automatic vending machines
    • Temporarily lost property management will not be performed
    • Neither will paper claims or suggestions be processed. You can carry out these procedures through the website or the App (download on Google Play or the Apple Store.

#forYouforMe #ThisWillHappen #WeAreWithYou

The Espais de Client of Xàtiva and Colón, as well as the Customer Service Centers of Aeroport and Benimaclet, will be temporarily closed, centralizing their services at the ticket office in the main lobby of Amistat-Casa de Salud. In addition, the Empalme Customer Kiosc, Mislata and Àngel Guimerà are still open (access C/ Palleter).

  • For any query, you have our telephone and social media channels:
    • Customer service telephone number 900 46 10 46. Link to business hours
    • Twitter @metrovalencia with hours of operation from 6 am to midnight from Monday to Saturday and from 7 am to midnight on Sundays and holidays.

At the stations, you can contact our customer service staff through hthe intercoms located in lobbies and platform

Information for companies: What to do against Coronavirus

COVID-10 infection, how to prevent infection, hygiene, prevention and protection measures, what to do in case of suspected infection in a workplace… Link to pdf information in a new tab

Useful links

Conselleria de Sanitat Universal i Salut Pública

Ministerio de Salud, Consumo y Bienestar Social

OMS

Outbreak of coronavirus disease (COVID-19): guidelines for the public (OMS)