Customer Areas, Care Centres and Kiosks

 

NOTICE:  From Friday March 20 and until further notice, the Customer Areas and Care Centres of the Metrovalencia network will be closed, centralizing the services provided at the ticket office of Amistat - Casa de Salud station, exit C/ Manuel Candela.

* Office hours: weekdays from 7:00 a.m. to 9:30 p.m., Saturdays, Sundays and holidays: 10:30 a.m. to 6:00 p.m.

Available services

Metrovalencia offers a network of Customer Areas, Care Centres and Kiosks that, among other things, provide the following services:

  • Customer Information: timetables, fares, itineraries and, in general, any type of relevant information.
  • Card Management: memberships, duplicates, recovery, renovation, reactivation of large or single-parent family memberships and reactivation of agreements.
  • Management of suggestions, complaints and incidents involving transactions on automatic machines.
  • Management and collection of surcharges.
  • Proof in case of train delay.
  • Enquiries on contactless cards.

Also, only in the Customer Areas and Care Centres

  • Management of documents:
    • Requests for support.
    • Invoices and proof of payment for travel cards.
    • Proof of journeys taken with TSC.
    • Accident statements with personal injury to customers.

Customer Kiosks hours

  • Located at ticket windows of the following stations during the following timetables except situations of incidence or service needs:
  Timetable
  Monday to Friday Saturdays and holidays
Empalme From 8:00 to 20:00h From 8:00 to 20:00h
Torrent AV Closed temporarily Closed temporarily
Marítim-Serrería Closed temporarily Closed temporarily
Àngel Guimerà From 8:00 to 20:00h* Closed
Mislata From 8:00 to 20:00h* Closed

 

*Except for the following periods, during which marked Customer Kiosks are closed:

From the 1st to the 6th of January 2020
From the 9th to the 9th of April 2020
From the 24th of June to the 15th of September 2020
From the 9th to the 12th of October 2020
From the 5th to the 8th of December 2020
From the 24th to the 31st of December 2020
From the 1st to the 6th of January 2021