1.- Enter the website with your email address and the password you chose to access the site.
2.- Click on this link https://www.metrovalencia.es/en/appointment/
3.- ‘My appointments’ tab, ‘Cancel’ button.

To change the time of your appointment, you must cancel the one you already have and request a new one.

To change the date of your appointment, you must cancel the one you already have and request a new one.

Register on the website, click on the confirmation link that you will receive in your email and then you can access the appointment request page.

Important: to obtain your Free Temporal Jove season ticket, you must fill in the ‘Type of document’ field and its corresponding number on the registration form on the website.

The validity of a transport ticket will be determined, in addition to its corresponding validation, by the adequacy of its use to the modal, zonal, temporal, material and personal areas that it possesses, by the use of the support by its holder in the cases that apply and for not exceeding the maximum travel time.

For these purposes it is understood by:

• modal scope, mode of transport, Metrovalencia, EMT, Metrobús or Renfe.
• zonal scope, area of validity of the title, appears in the fares table.
• temporal scope, duration of validity of the title set by one of the following criteria: expiration date, change in rates or because it is for immediate use (simple paper or regularization title).
• material scope, balance in travel or in euros.
• personal scope, if the title is anonymous or personalized. The latter can only be used by its owner.
• Maximum travel time for the zonal combination of the title, appears in the fares table.

• Call 112
• Notify through intercoms
• Contact FGV staff or a security guard
• Call Metrovalencia Customer Service 900 46 10 46

To be able to load a SUMA ticket on the same card in which a TuiN title was contained, as long as it was not customised, the ticket can only be loaded when it is used up or has less than 1 euro left and only at Metrovalencia sales points (ticket offices, vending machines and customer service offices).

If the user has a customised TUIN, he/she must purchase a new card to obtain the new SUMA tickets.

No, this title does not include Renfe Cercanías. To travel free of charge on the Renfe Cercanías network, you must opt for the free pass for recurrent travellers sold by the operator. More information on this link.

The temporary 50% partial reduction will be applied on sale until 31 January, 2025.

Yes, it can be redeemed in the sales networks by paying the difference, if any.

Yes, you will still be able to use it if it has been charged or recharged before 2023 March 6.

It may continue to be used until 31 January, 2024.

There are different types of zonal combinations. Those zones that include the “+” symbol are used for journeys to and from the Aeroport stop.

In order to familiarise yourself with the plan, the main rule to keep in mind is that the appropriate zone combination is the one that contains, at least, all the fare zones through which the trip runs. When the transit is made through the zonal overlap, the route will be considered to be made through zones A or B, depending on which best suits the user.

It should therefore be noted that in the event that the route passes through the city of Valencia or the Empalme stop, the ticket must contain zone A in any case.

For example, a Metrovalencia journey from Llíria to Bétera involves a trip leaving from zone B to reach another destination in zone B but necessarily passing through a stop in A (Empalme). Therefore, as zone A is crossed, the title should contain zone A, so two zones (AB) should be paid.

For a transport ticket to be considered valid, it is necessary that it includes all the zones through which the journey to be made by the selected mode of transport is to be carried out.

* In the case of journeys that overlap zones from or to the destination: It is recommended to buy a combination of zone A if the usual journeys are from/to Valencia city and B if the journeys are from/to the municipalities of zone B (Llíria, Serra, Sagunt, etc.).

** In the event that the route passes through the city of Valencia or the Empalme stop, the ticket must always contain zone A.

Here you can download a document with all the zonal plans of the different operators if you need more information.

The temporary partial reduction of 50% aplies to SUMA 10, SUMA Monthly, SUMA Monthly jove, TuiN tickets and temporary Metrovalencia season tickets until 31 January, 2025.

The benefit of this season ticket for holders of the Carnet Jove is a 15% discount on the sale price of the SUMA Mensual.

The zonal distribution of the different transport operators (Metrovalencia, EMT, MetroBus, Renfe Cercanías) is made up of four areas with an overlap area and a fare supplement area (+) for the Airport stop. This new zoning became operational on 6 March 2023.

– Metrovalencia: zones A, B and +
– EMT: zone A
– MetroBus: zones A, B and C
– Renfe cercanías: A, B, C and D.

Click on this link to access the maps of each transport operator.

The extension of free travel until December 31, 2024 is updated automatically.

The ‘Free Temporal Jove season ticket’ is a personal and non-transferable card that allows people under 31 years of age to travel free of charge on Metrovalencia, MetroBus and EMT lines with no travel limit, until 31 December 2024.

For young people up to and including 30 years of age at the time of application, which will be effective up to 31 December 2024, included.

The free Temporal Jove Season Ticket is specifically for Metrovalencia or TRAM d’Alacant. You will be able to obtain several appointments for each transport card through its corresponding website.

With the free Temporal Jove Season Ticket, you can travel on the entire Metrovalencia network, after validating the card, including to the airport (Aeroport). The free Temporal Jove Season Ticket is also valid for travel on MetroBus and EMT.

If you have lost your free Temporal Jove Season Ticket or it has been stolen, you must request an appointment at this link so that we can give you a replacement.

If your free Temporal Jove Season Ticket has stopped working, you must request an appointment at this link so that we can give you a replacement.

Yes, every time you start a trip you must validate your free Temporal Jove Season Ticket, just as you would do with any other transport ticket.

No, the free Temporal Jove Season ticket is totally free, including the card.

A person other than the applicant can go to pick it up as long as he/she brings the original document and the receipt of your appointment (printed or digital). In order to collect the free Temporal Jove Season Ticket with a SIP (national health card) number, you must also present your family record book.

No, the extension of free travel until December 31, 2024 is updated automatically

Yes, you need a special card to travel with the free Temporal Jove Season Ticket; any other card you already have will not be valid. There is a specific Temporal Jove Season Ticket card for this use and it is free of charge.

The following table lists the types of coordination tickets that can be loaded on each type of holder card:

* In the event that a TuiN ticket is loaded, the card can be used as long as the balance is less than 1 euro and it passes through a Metrovalencia customer service point or at the vending machines of said operator.

If the user wants to continue with the TuiN ticket, the current Metrovalencia fares will be applied.

The +Renfe & Tú Contactless Card is not a valid card for loading the SUMA tickets. The user must purchase or use a SUMA or Móbilis card.

However, the +Renfe & Tú tickets will continue to exist with the fares applied by the Renfe operator at all times and with the operator’s zone plans.

SUMA tickets can be purchased at all the usual points of sale

• At the ticket offices and vending machines in Metrovalencia stations.
• At ticket offices and vending machines at Renfe Cercanías stations.
• At kiosks, stalls and other usual points of sale of the ATMV sales network.
• Through the RecargaSUMA app.

If you want a SUMA Mensual or a SUMA Mensual Jove you need a specific customised card to load those tickets, unless you already have a customised Móbilis card owned by ATMV. This card is available upon request:

•  In person
  • At the ATMV Customer Service Office located on the mezzanine floor of the Colón metro station, with prior appointment obtained from the ATMV website.
  • At Logista points of sale (kiosks, stalls, etc.). They will do the paperwork and then you can pick it up at the ATMV office or at the point of sale.

You must bring your ID card and a passport or driving license photograph. In addition, if you want a SUMA Jove you must also bring your Carnet Jove.

The cost of the personalised card is €4.

• Online

If you prefer not to make an appointmentand want to carry out the process faster, a personalised card can be requested through the website atmv.gva.es.

To carry out this procedure it is necessary to provide your ID card and a passport or driving license photo online. In addition, if you want a SUMA Jove you must also bring your Carnet Jove. Once requested, ATMV will make the card and you will receive an email when it is ready. Next, you will be able to go through:

• The ATMV Customer Service Office located on the mezzanine floor of the Colón metro station for walk-in pick-up.
• Or receive it by mail for an additional €1.

Yes, every time you board a means of transportation it is necessary to validate the ticket for it to be considered valid.

In the case of SUMA 10, the free transfer can be made within 90 minutes of the first validation if you travel in one zone or within 110, 130 or 140 minutes if you travel in two, three or four zones, respectively. For example, it will be possible to travel to València from Castellò on the Cercanías and get free access to an EMT bus or Metrovalencia metro when arriving in València.

In the case of SUMA Mensual, journeys and transfers are unlimited during its validity period.

The time starts counting from the first validation.

There is a specific design for this card identified with the word SUMA, but it is not necessary to purchase a new card to use the new tickets. If you have an anonymous, unexpired, plastic or cardboard Móbilis card, you will be able to load the SUMA 10 ticket on it.

To enjoy the advantages of the SUMA Mensual card you need a personalised ATMV card, and you can use an old personalised Móbilis card if it has not expired.

The SUMA card makes it easier and cheaper to use the same card to travel on Metrovalencia, EMT, Metrobus, Renfe local trains and urban transport in Paterna and Sagunt, and also to make a free transfer between different forms of transport, or between two different EMT or Metrobus lines, provided that the zonal combination allows it.

The following journeys are considered free transfers:

• Between different operators (e.g. EMT- Renfe, Metrovalencia-Renfe, Metrobus-Renfe, Metrobus-Renfe, Metrovalencia-EMT, Metrovalencia-Metrobus, Metrobus-EMT, urban operator-Metrobus, urban operator-EMT, urban operator-Metrovalencia, urban operator-Renfe)
• Between two different EMT lines
• Between two different Metrobus lines
• Between two different lines of the urban operator

Remember that transfers between metro and tram do not count as a transfer. For example, a user can take the metro + tram + EMT using a single SUMA 10 journey.

Write an email to atmv.empresas@gva.es and request a quote for the tickets you need. Once approved, it will be necessary to make a bank transfer for the amount of the purchase and agree on a date to pick up the cards and/or loadings and the invoice. If personalised cards are requested, the necessary documentation must be provided through this form.

SUMA are the tickets of the Autoritat del Transport Metropolità de València (ATMV) hat allow you to travel with the same card throughout the Metropolitan Area using Metrovalencia, EMT, RENFE Cercanías y MetroBus as well as urban transport in some municipalities (Paterna and Sagunt). This new ticket also allows you to make a free transfer between different means of transport or between two different EMT or MetroBus lines or the urban operator of Paterna or Sagunt. .

• The transportation of scooters is allowed throughout the network.
• The number of scooters on trains and trams may be limited at the discretion of FGV staff, depending on the current occupancy of the train or on other exceptional circumstances.
  • From 15 to 19 March scooters are not permitted through the entire network.
• Carriers of scooters are responsible for not causing inconvenience to the rest of the passengers and damaging vehicles or facilities.
• Scooters will preferably be folded and, as far as possible, partially or completely hidden under the seat.
• Under no circumstances may drivers’ access to the drivers’ cabins be obstructed.

You can do so free of charge and under the following conditions:

• Business days only on above ground stretches; and Saturdays, Sundays and holidays throughout the entire network. On days signalled by certain festivities or events, travelling with bicycles will not be permitted throughout the network.
• You must remain next to your bicycle and take care to not disturb other passengers nor cause any damages.
• Transporting foldable bicycles like hand luggage is allowed at all times.

Only guide dogs and assistance dogs are allowed access to and can travel within our installations. If you wish to travel with dogs or other small domestic animals, you can do so if they travel in cages or carriers and they do not soil installations or bother other passengers. You can do so free of charge.

Contact Customer Service at (900 46 10 46) and we will inform you whether we have found it and how you can retrieve it.

If you only wish to take one journey, you can request a Pensioner personalized card and get a 50% discount on the fare for a single ticket (with a minimum cost of a single ticket for 1 zone) when you charge it onto a personalized Pensioner card. If you wish to travel more frequently, we recommend you consult the information on the rest of our tickets.

If you are over 65 years old, you can take advantage of the benefits offered by the Seniors card to access unlimited journeys during 30 days. In any case, if you only wish to take one journey, you can obtain a 50% discount on the fare of a single ticket (with a minimum cost of a single ticket for 1 zone) if you charge it onto a personalized Seniors card.

If you have a single-parent family accreditation issued by the Generalitat, you can request the single-parent family card at Customer Service Centres or at the Metrovalencia web site. You can charge any Metrovalencia transport ticket with the same percentage of discount as large families. The personalized single-parent family card is valid for one year and you can reactivate it at Customer Service Centres by presenting the required documents.

If you have a large family accreditation issued by the Generalitat or a competent organism in another autonomous community, you can request the personalized large family card at Customer Service Centres. You can charge Metrovalencia transport tickets on it with a 20% or 50% discount, according to whether you pertain to a large family in the general or special category.

On the Metrovalencia network (metro and tram lines) Children under 10 may travel free of charge while accompanied by an adult with a valid transport ticket. A maximum of 2 children may travel per each adult. FGV may request document to prove children’s age.

The ticket SUMA T: Unlimited travel for one person for 24, 48 or 72 hours from the first validation for the AB combination and the ticket SUMA T+: Unlimited travel for one person for 24, 48 or 72 hours from the first validation for the AB+ combination (including the Aeroport stop).

Undoubtedly the SUMA tickets, integrated tickets for travel on Metrovalencia, EMT, MetroBus and Renfe Cercanías transport operators.

You can take advantage of the benefits offered by the monthly or annual Mobilitat card. It is charged on a specific personalized card and allows you to take unlimited journeys throughout the Metrovalencia network during 30 days or one year respectively, starting from the first validation.

You can take advantage of the benefits offered by the Seniors card. It is charged on a specific personalized card and allows you to take unlimited journeys throughout the Metrovalencia network during 30 days.

The SUMA card is the best option. The SUMA card makes it easier and cheaper to use the same card to travel on Metrovalencia, EMT, Metrobus, Renfe local trains and urban transport in Paterna and Sagunt, and also to make a free transfer between different forms of transport, or between two different EMT or Metrobus lines. Remember that transfers between metro and tram do not count.

The Single (one journey) title is the most suitable for people who travel little. In addition, there is the SUMA 10 title, a 10-trip title for journeys within a certain zone combination.

Time starts at the moment you validate your transport ticket, includes changeovers until you have finished your journey and it varies according to the number of zones and it the transport ticket is integrated or not:

• In case of Metrovalencia tickets, The maximum travel time between metro and tram lines is 90 minutes for journeys in zonal combinations consisting of 1 zone (A, B or B+) and 150 minutes for journeys in the rest of the zonal combinations (AB or AB+), counted from the first validation of the ticket.
• The maximum transfer time with coordination tickets and maximum travel time per stage for one zone times are 90, 110, 130 and 140 minutes for combinations of one, two, three and four zones respectively, counted from the first validation of the ticket.

When the journey is made with a ticket without an associated fare zone combination, the maximum journey time shall be determined by the route taken, according to the times indicated in the previous paragraph.

The benefit of this pass for holders of the Carnet Jove is a 15% discount on the sale price of the SUMA Mensual.

It is a physical means on which transport tickets are charged. It is a card with an incorporated chip that works when held close to the reader. It can be made of cardboard or PVC. It is reusable. You can either recharge it with the same type of ticket or charge it with a different type once the prior ticket charge has been used.

It means to purchase the same transport ticket as the one previously charged on your card.

It is a procedure by which an anonymous card (not personalized) is linked to a person. It is done on our website and it allows you to take advantage of certain benefits like recharging your card online, recovering card in case of loss, etc.

If your card is registered on the Metrovalencia website or if it is a personalised Metrovalencia card, you should go to a Customer Service Centre where we will inform you of the different possible solutions, according to the characteristics of your card. You can also inquire at the Customer service line 900 46 10 46 or in Twitter or Facebook.

It means to purchase a transport ticket on a new support or on a support you have previously used which had a different ticket charged on it that has expired or didn’t have any balance.

When you hold your card close to the reader on the validating machine or the access to platforms and validity of the ticket charged onto it is verified to allow passage.

You need a support on which you have charged a valid transport ticket for the journey you wish to take: that corresponds to the fares zones you will travel through, it must be valid and validated.