“Free Temporal Jove season ticket”, conditions

It is mandatory to make an appointment: To obtain your Free Temporal Jove Season ticket it is mandatory to make an appointment, even in case of loss or damage.

Register on the website: To make an appointment you must register on the website by accessing your “Personal Area”.

It is a personalized transport ticket: To collect your Free Temporal Jove Season ticket it is necessary to present the original document of the person who requested it (DNI, NIE, Passport or SIP in the case of minors under 14 years of age who do not have a DNI). and the receipt of your previous appointment (printed or digital). To collect the Subscription with SIP number, you must also present the Family Book.

Characteristics of the “Free Temporal Jove season ticket”

  • It is a single-person ticket called “free Temporal Jove season ticket” valid for travel in the zones of Metrovalencia, MetroBús and EMT, with no limit on the number of trips, for people under 31 years of age, until June 30, 2024.
  • The extension of free travel until June 30, 2024 is updated by recharging your Temporal Jove Season Ticket at the automatic ticket sales machines.
  • The season ticket is loaded on an anonymous cardboard card, but it is personal and non-transferable since it must be associated with an identity document, ID card, NIE or passport.
  • Both the season ticket and the cardboard card are free of charge.
  • To obtain it, it is necessary to have a valid identity document
  • When requesting an appointment, the season ticket pick-up location must be selected.
  • Other people’s season tickets can be picked up in any of these two ways:
    • Or brings the receipt of the previous appointment, (digital or printed) and the original document of the beneficiary of the Free Temporal Jove season ticket.
    • Or brings the receipt of the prior appointment (digital or printed), an authorization signed by the beneficiary of the Free Temporal Jove season ticket along with a photocopy of his/her DNI, NIE or passport, and the person’s original identification document who is authorized to collect the Free Temporal Jove season ticket.

To make an appointment you must register on the website with a mandatory identification document

  • You register from your personal area of the website (upper right button with a black background) with an email and a password and enter a DNI number or identification document in the personal data form, record the data,
  • In the case of parents or guardians, they may request a single appointment with the parent’s identification document number to obtain temporary passes for several of their children provided that, when going to the center to pick them up, in addition to the original document of the parent who has After registering on the website, present the Family Book and the DNI of each of the minors. If they do not have a DNI, this document can be replaced by the SIP.

and then go to the appointment request page https://www.metrovalencia.es/en/appointment/ where the appointment request form will be displayed.

  • Select the pick-up centre or station, the day and time of your appointment.
  • To pick up your free Temporal Jove Season Ticket, you must bring your identification document and the receipt of your appointment (printed or digital).
  • Other people’s season tickets can be picked up in any of these two ways:
    • Or brings the receipt of the previous appointment, (digital or printed) and the original document of the beneficiary of the Free Temporal Jove season ticket.
    • Or brings the receipt of the prior appointment (digital or printed), an authorization signed by the beneficiary of the Free Temporal Jove season ticket along with a photocopy of his/her DNI, NIE or passport, and the person’s original identification document who is authorized to collect the Free Temporal Jove season ticket.

Conditions applicable to “free Temporal Jove season ticket”

  • To travel in the Metrovalencia and MetroBus network it is necessary to validate it before boarding the train or tram and bus.
  • At the request of FGV staff, the holder must show the corresponding identity document, ID card, NIE or passport.
  • Fraudulent manipulation or improper use of the season ticket, as well as its use by a person other than the cardholder, will be sanctioned in accordance with current regulations.
  • In case of loss, theft or malfunction of the season ticket not attributable to the cardholder (breakage, damage, etc.), the cardholder may request a new free Temporal Jove season ticket by reapplying for an appointment on the website.

Personal Data Protection

Your personal data are processed by the AUTORITAT DE TRANSPORT METROPOLITÀ DE VALÈNCIA, ATMV, in its capacity as Data Controller and incorporated into the Processing Activity “MANAGEMENT OF PERSONALISED CARDS” and “COORDINATION OF THE ACTIVITY OF THE PUBLIC PASSENGER TRANSPORT OPERATORS COMPETENCY OF THE ATMV” for the purpose of managing and monitoring the issuing and use of personalised cards in the Espai del Client (Customer Area), both of ATMV and those integrated with other operators: registration, duplicates, restoration, renewal, reactivation, blocking, destruction, etc. and management of transport procedures; mandates; communications and authorisations ex officio or at the request of transport operators, whose activity is coordinated by the ATMV, respectively. Articles 6.1.a, 6.1.b and 6.1.c of the General Data Protection Regulation are the basis of lawfulness regarding processing. The data will be kept for the time necessary to fulfil the purpose for which they were collected and to determine the possible responsibilities that may arise.

Your data may be disclosed in the cases provided for by law as well as when the communication is necessary for the management of the corresponding procedure in fulfilment by ATMV of a mission in the public interest or in the exercise of public powers. International data transfers are not provided for.

You may exercise your rights of access, rectification, deletion, limitation, portability and opposition by submitting a request to the ATMV. You must specify which of these rights you are requesting to be satisfied and, if you do not authorise the collection of identity data of the applicant or, if applicable, of the legal representative, you must provide the corresponding documentation proving the identity and representation. You may also exercise your rights electronically through the following link: https://atmv.gva.es

Likewise, if you consider that your right to personal data protection has been violated, you may file a complaint with the Data Protection Delegate of the Generalitat Valenciana (dpd@gva.es) or, as the case may be, before the Spanish Data Protection Agency (www.aepd.es).

More information regarding the processing of personal data at the ATMV can be found in the Transparency, Data Protection Information section of https://atmv.gva.es/

 

Centres authorised to issue and collect the free Temporal Jove Season ticket, always by appointment.

Centres authorised to issue the free Temporal Jove Season ticket, always by appointment.
Station Open
Colón Working days
Empalme Customer kiosk Working days, Saturdays and public holidays
Alacant Customer Area Working days, Saturdays and public holidays
Xàtiva Working days, Saturdays and public holidays
Benimaclet Customer Care Center Working days
Àngel Guimerà Customer kiosk * Working days
Mislata Customer kiosk * Working days

 

* The following periods are excepted, where the Client Points indicated will remain closed:

  • From December 26, 2023 to January 7, 2024
  • From March 28 to Abril 8
  • From June 24 to September 15